What Is myGov?

myGov is the Australian Government's secure online portal that lets you access a wide range of federal government services in one place. From managing your Medicare claims to lodging tax returns with the ATO, myGov brings together more than a dozen government agencies under a single login.

Whether you're a new resident, a long-time citizen, or simply switching to digital services for the first time, understanding how to use myGov is essential for navigating Australian public administration efficiently.

What Services Can You Access Through myGov?

Once you create an account and link your services, you can access:

  • Medicare – View and submit claims, manage your Medicare card details
  • Australian Taxation Office (ATO) – Lodge tax returns, view income statements, manage superannuation
  • Centrelink – Apply for and manage welfare payments including JobSeeker, Family Tax Benefit, and the Age Pension
  • My Health Record – View your medical history, prescriptions, and test results
  • Child Support – Manage child support agreements and payments
  • National Disability Insurance Scheme (NDIS) – Access your NDIS plan and supports
  • Department of Veterans' Affairs – Manage veterans' entitlements and services

Step-by-Step: Creating Your myGov Account

  1. Go to myGov: Visit my.gov.au in your web browser.
  2. Click "Create a myGov account": You'll find this option on the login page.
  3. Enter your email address: A verification code will be sent to your email.
  4. Verify your email: Enter the code from your inbox to confirm your address.
  5. Create a password: Choose a strong, unique password for your account.
  6. Set up a secret question: This is used as a secondary verification method.
  7. Complete your profile: Add your name and date of birth.

Linking Government Services to Your Account

Creating an account is just the first step. To access services like Medicare or the ATO, you need to link each service individually. Here's how:

  1. Sign in to your myGov account.
  2. On your dashboard, click "Link a service".
  3. Select the government agency you want to link (e.g., Medicare).
  4. Follow the prompts — each agency will ask you to verify your identity using details they hold on file (e.g., your Medicare card number, tax file number, or Centrelink Customer Reference Number).

You only need to link a service once. After that, it will appear on your myGov dashboard whenever you log in.

Signing In Securely

myGov uses a two-factor authentication system. Each time you log in, a one-time code is sent to your mobile number or email. This helps protect your account from unauthorised access. It's important to keep your contact details up to date so you don't get locked out.

Tips for Using myGov Safely

  • Never share your myGov password or one-time login codes with anyone.
  • Be aware of phishing scams — the Australian Government will never ask for your myGov credentials via SMS or email links.
  • Always log out when using a shared or public computer.
  • Enable the myGov app on your smartphone for more convenient, secure access.

Getting Help

If you experience issues with your account — such as being locked out or needing to update your details — you can contact the myGov helpdesk at 132 307 (Monday to Friday, 7am–10pm; weekends 10am–5pm AEST). Alternatively, visit a Services Australia service centre in person with proof of identity.

myGov is continually being updated with new services and features, making it one of the most important digital tools for anyone living in Australia.